Frequently Asked Questions

Yes, our team will set up and send the login details to your email once your application has been approved. 

With your account, you can have access to all product information, marketing materials, your unique code, and an exclusive website link where you can start selling and earn!

To check your earnings and sales report, log in to your account and click on ‘My Commission’.

1. Customers can place their orders via your exclusive website link.

2. Add desired item(s) into the cart.

3. To view items, click on the ‘Cart’ icon located at the upper right corner of the page and the order summary will appear for review.

4. Click on 'Checkout', fill in your details accurately and choose your Payment Option (2C2P, Credit and Debit Card, PayPal, Bank Transfer) then click on ‘Place Your Order’ to proceed with the payment.

*Payment Option(s) varies depending on countries.

Successful Orders:
Customers will receive an Order Acknowledgement email to confirm the order and a Shipping Notification email will be sent once it is shipped.

Unsuccessful Orders:
In case the payment is not successful, customers will receive a Payment Failure Notification to inform them that the payment has failed and would suggest alternative payment methods that are available.

We accept debit cards, credit cards, Paypal, bank transfer, and wire transfer. Please contact us at [email protected] for more information.

At the moment, we do not offer any customization options for our products or packages. But this option might be available in the near future, so stay on the lookout.

Customers can expect to receive a Shipping Notification email once the order is shipped. To track and check the shipment status, click on 'Trace Shipment' in the said email.

Customers may also visit 'My Account' and click on 'Orders' to check the status.
 
*Please note that customers need to be registered and logged into their account to view orders. Orders will not appear under 'My Account' if they have checked out as guest.

All orders are processed on business days: Monday - Friday, excluding Public Holidays.

Orders placed over the weekends will be processed the following working week and may take up to 7 working days to be delivered.

In the event of a back-ordered item, we will ship the in-stock items in your order right away and send the remaining back-ordered item the moment it is back in stock.

Unfortunately, once the order has been successfully placed, we will not be able to make any further changes such as shipping method upgrades or change in quantities as the order might have been packed and ready to be collected by the courier. 
 
Please ensure that the information you entered is accurate. Once item(s) is/are shipped, Onecare will not be responsible for lost item(s) due to inaccuracy of address or contact information. You're required to contact the courier service provider for address amendment after the order is shipped.

Not to worry, kindly send their email, order number, and proof of payment to [email protected] and our team will look into it.