Terms and Conditions
Onecare reserves the right to accept or reject any application to the onecare.PRO Luxury Ambassador Program at its sole discretion.
The Ambassador must represent the Onecare brand with the utmost professionalism and adhere to Good Industry Practices and all applicable laws.
The Ambassador is authorized to market and promote Onecare products. The Ambassador will promptly notify Onecare of any inquiries or orders from prospective customers outside the region.
Onecare grants the Ambassador a non-exclusive, non-transferable license to use the brands within the territory to conduct the business as onecare.PRO Luxury Ambassador.
Establishing businesses, registering domain names, or using social media usernames that contain Onecare's intellectual property rights or trademarks is strictly prohibited.
The Ambassador shall keep all know-how, data, and any other information received from Onecare strictly confidential.
Order & Payment
Onecare shall deliver all orders to customers through the Ambassador.
Orders will be processed on business days. Orders placed over weekends will be processed the following business week and may take up to 7 business days for delivery.
Onecare retains the right to accept, hold, or reject any order based on reasonable grounds. If an order is placed on hold or disclaimed, Onecare will provide the Ambassador with a clear explanation for such actions.
Payment for orders shall be processed through the payment methods available on the website.
Refund & Return
For any order cancellation due to incorrect or damaged products, Onecare will initiate the refund process after inspecting and receiving the returned product.
Marketing & Promotional Channels
The Ambassador is responsible for promoting and marketing Onecare products. The Ambassador may use their own methods and promotional channels for marketing, subject to compliance with Onecare's policies and guidelines. No prior notification to Onecare is required for standard promotional activities.
The selling price of the product shall be in accordance with the MARP as determined and stipulated by Onecare on the website and such price shall be final.
The commission fees payable to the Ambassador shall be added to the Ambassador’s account balance on a 32-day basis.
Onecare will make commission payments to the Ambassador, provided that the accumulated commission as of the payment date meets a minimum of USD 100 (or its equivalent in the Ambassador's designated currency). The specific payout threshold may vary depending on the Ambassador's major sales regions.
If the Ambassador's accumulated commission is below the minimum payout threshold in a given payment period, Onecare reserves the right to withhold such amounts until the minimum payout is reached.
Onecare will not make commission payouts and may initiate chargebacks for transactions that were previously paid out, including but not limited to canceled, incomplete, returned, or refunded transactions.
Commissions are calculated based on the customer's actual paid price, which is determined as follows: Actual paid price = product price - coupon - shipping cost - product tax.
The commission rate is then applied to this actual paid price for each transaction.
Please note that the actual paid price may be lower than the product price seen in the store because the latter does not include discounts such as platform coupons and merchant coupons. The commission is based on the actual amount paid by the buyer after all applicable deductions.
For first-time customers, the Ambassador will receive a fixed designated commission rate, and for repeat customers, the Ambassador will receive a decreasing commission rate with an increasing sales tier.
There is no commission if the following happens: if the customer cancels the order before receiving the shipment; if the customer refunds the order during the after-sales period; if the customer confirms receipt, but a partial refund occurs during the after-sales period, the creator gets part of the commission.
The Ambassador must notify Onecare in writing of any errors in the fee's calculation within 7 days of receiving the statement. Failure to do so will be considered as acceptance of the invoice.
The Ambassador should actively promote and guide customers to reach out to Onecare for any queries or requests.
The Ambassador may seek support from Onecare for any issues related to customer interactions or inquiries when necessary.
Termination and Amendment
Onecare may terminate the Ambassador's participation in onecare.PRO Luxury Ambassador Program by providing at least thirty (30) days' notice if the Ambassador fails to meet the program's requirements.
Onecare retains the right to modify, amend, suspend, or terminate the onecare.PRO Luxury Ambassador Program for any reason at any time.
Onecare may inform the Ambassador of changes to these terms and conditions via email or the website. The Ambassador should regularly check the website or email for the latest version of these terms and conditions.
The Ambassador is solely responsible for updating and maintaining their personal details with Onecare. Failure to do so may result in issues such as not receiving commission payments or experiencing shipping misplacements. Onecare is not responsible for any consequences arising from the Ambassador's failure to keep their personal details updated.
Onecare disclaims responsibility for any direct or indirect consequences or problems related to onecare.PRO Luxury Ambassador Program.