Terms and Conditions

Appointment

  1. Onecare reserves the right to accept and reject any application to onecare.PRO Exclusive Reseller Program.

  2. The Reseller must use their best efforts to conduct the business in accordance with Good Industry Practice and must comply with all applicable laws.

  3. The Reseller must not market, promote, resell, or distribute the products outside the assigned territory. The Reseller will promptly pass to Onecare details of any inquiry or order from a prospective customer or reseller outside the territory.

  4. Onecare grants The Reseller a non-exclusive, non-transferable license to use the brands in the territory to conduct the business.

  5. Setting up businesses, registering domain names, or social media usernames that contain any of Onecare’s intellectual property rights or trademarks is strictly prohibited.

  6. The Reseller shall keep all know-how, data, and any other information received from Onecare strictly confidential.

Order & Payment

  1. Onecare shall be responsible for delivering all the orders to the customer.

  2. The order shall be processed on business days. Orders placed over the weekends will be processed the following business week and may take up to 7 business days to be delivered.

  3. Onecare has the right to accept, on hold, or reject each order on reasonable grounds. In any case where the orders are on hold or disclaimed, Onecare will provide The Reseller with reasons for doing so.

  4. The Reseller acknowledges that all orders shall only be paid through the payment methods available on the website.

Refund & Return

  1. For any order cancellation due to incorrect or damaged product, Onecare shall only refund after the product is inspected and returned to Onecare.

  2. In any case of a refund order, The Reseller’s commission fees shall be subject to a clawback by Onecare.

  3. The Reseller is required to read through and understand the ingredient list shown on the website, prior to recommending customers on the products. Refunds will only be given at the cost of one unit of each product, in cases of Money-back Guarantee refunds due to allergic reactions.

Marketing & Promotional Channels

  1. The Reseller shall have promotion or marketing campaigns in the territory, which is subject to approval by Onecare.

  2. The Reseller shall not sell the product on any promotional channels without authorization and approval from Onecare. The sole discretion in granting such authorization and approval shall lie with Onecare.

  3. The selling price of the product shall be in accordance with the minimum advertised retail price as determined and stipulated by Onecare on the website and such price shall be final.

Commission

  1. The commision fees payable shall be added to The Reseller’s account balance on a 32-day basis.

  2. Onecare shall pay The Reseller, provided that the accumulated commission as of the date of payment meets a minimum of 60 USD.

  3. If the reseller’s accumulated commission is below the minimum payout in a given payment period, Onecare reserves the right to withhold such amounts until The Reseller’s accumulated commission has met the minimum payout.

  4. Onecare shall not make commission payouts on, and reserves the right to set-off or initiate chargebacks on transactions that were previously paid out: Such transactions include but are not limited to orders that are canceled, incomplete, returned or refunded.

  5. The Reseller must notify Onecare in writing of any error in the fee’s calculation within 7 days of receiving the statement. The Reseller is deemed to have accepted the invoice.

Customer Service

  1. The Reseller shall be responsible for providing the best customer services including attending to customer inquiries, orders, complaints, and any activities related, shall Onecare receive complaints of poor services, Onecare reserves the right to remove The Reseller from the onecare.PRO Exclusive Reseller Program.

  2. The Reseller shall use reasonable commercial efforts to respond to all customer queries within 3 business days.

  3. The Reseller shall seek support from Onecare for the resolution of the customer’s queries and/or requests that cannot be resolved by The Reseller.

Termination and Amendment

  1. Onecare shall terminate The Reseller from onecare.PRO Exclusive Reseller Program by giving no less than thirty(30) days’ notice if The Reseller fails to follow or meet the requirements.

  2. Onecare reserves the right to modify, amend, suspend, or terminate onecare.PRO Exclusive Reseller Program for any reason at any time.

  3. Onecare may inform The Reseller of changes to these terms and conditions via email or website. The Reseller should regularly check the website or email for the latest version of these terms and conditions.

  4. Onecare is not responsible for any failure to notify us of any changes in personal details, resulting in not obtaining the commission of onecare.PRO, shipping misplacements, and any other direct or indirect consequences.

  5. Onecare is not responsible for any direct or indirect consequences, or problems in regard to onecare.PRO program.