Frequently Asked Questions

We use several couriers depending on the package weight, location zone, and country. 

For more information, please contact us at [email protected]. 

Yes, the products will be shipped directly to dropshipper’s customers.

This may vary according to the destination.

To get the most up-to-date delivery information once the order has been shipped, please refer to the tracking information in the Shipping Notification email.  

For other inquiries, please contact us at [email protected].

*We do not take responsibility should the item(s) be delayed beyond our control such as, due to courier service delays, emergency, adverse weather conditions, or other environmental factors.

Yes, signatures are required. If the customer is not available to receive the delivery, please consider shipping the purchase to an address where there is someone available to collect on behalf.

Alternatively, the receiver can have it delivered to their office address (please include the business name in the address details). Please note that the purchase may be left at the reception counter and we are NOT responsible for any parcel lost or misplacement.

Orders cannot be shipped to P.O. Box addresses.

If the tracking information for the parcel stated that it’s ‘delivered’, but have trouble locating the delivered parcel:

1. Check with neighbours, family members, and colleagues.
2. Look around the delivery location.
3. Check for notice of attempted delivery.
4. Contact the courier company with your tracking information for further information.

If there are still no signs of the parcel after completing the above steps, kindly reach out to us at [email protected]  for further assistance.

Onecare is not responsible for any allergic reactions caused by any particular ingredients stated on our website and product’s package. 

Prior to purchasing/consuming/applying any Onecare and ORIQUE products, we highly encourage resellers to read through the product ingredients’ list on our website and only recommend after having a good understanding of the customer’s skin and health condition or any allergies they might have.

Kindly refer to our Return Policies and Terms and Conditions.

You are required to read through and understand the ingredient list shown on the website, prior to recommending customers on the products. 

Refunds will only be given at the cost of one unit of each product, in cases of Money-Back Guarantee refunds due to allergic reactions. 

In any case of a refund order, your commission fees shall be subject to a clawback by Onecare.

Kindly refer to our Money-back Guarantee terms.

Please advise the customer to inspect the parcel and item(s) for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear and tear, however, if damage occurred to the item(s) in the shipment or the customer has received the wrong item(s), please contact us at [email protected] immediately.

To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

Kindly refer to our Return Policies and Terms and Conditions.

Dropshipper’s customers will be entitled to free shipping when they purchase above a certain amount, depending on the country and currency. Customers may check for free delivery entitlement upon checking out.